Support Center

How do I set up parental controls?

Go to Profile > Settings > Parental Controls. You'll be prompted to create a 4-digit PIN. Once set, you can configure time limits, content restrictions, and audio settings.

How do I change the app language?

Go to Profile > Settings > Language. Choose from English, Arabic, Urdu, Indonesian, Spanish, or French. The app will restart with your selected language.

Does the app work offline?

Yes! Sinbool is designed to work fully offline. All stories, audio, and quizzes are available without an internet connection. Progress is saved locally on your device.

How do I subscribe to Premium?

Tap on any locked content or go to Profile > Get Premium. You can subscribe monthly through Apple App Store or Google Play Store. Your subscription will be linked to your store account.

How do I cancel my subscription?

iOS: Go to Settings > [Your Name] > Subscriptions > Sinbool > Cancel Subscription
Android: Open Google Play Store > Menu > Subscriptions > Sinbool > Cancel

How do I restore my purchase on a new device?

Make sure you're signed in with the same Apple ID or Google account used for the original purchase. Go to Profile > Settings > Restore Purchases. Your premium access will be restored.

I forgot my parental control PIN. What do I do?

For security, we cannot bypass the parental PIN. You may need to reinstall the app to reset settings. Note: This will clear your child's progress. Contact us if you need help.

How can I track my child's progress?

Go to the Profile screen to see overall progress including lessons completed, quiz scores, daily streaks, and time spent learning.

The audio isn't playing. How do I fix it?

Check that:

• Your device isn't in silent mode
• Volume is turned up
• Audio isn't disabled in parental controls
• Try restarting the app

How do I use a promo code?

Go to Profile > Settings > Redeem Promo Code. Enter your code exactly as provided. Premium access will be activated immediately upon successful redemption.